Help

For delivery charges go to https://shopec.uk/delivery/

We offer same day dispatch on orders placed before 4pm. During the checkout, please choose the required shipping service. For a FREE shipping option, we use RM 24/48 service.

Once the order is placed, you should receive an order confirmation and estimated delivery time.
Shortly after the daily cut-off time (4 pm), we will send you another email with the tracking details and any other information about your package.
Meanwhile, if you have any questions, email us or call on 020 3609 4400, and we will be happy to help.

We don’t store card details or resell customer data. Customer account details are hosted on PCI DSS approved servers and monitored for any breach on a daily basis.

We accept debit and credit cards Payments are processed by a specialist cloud payment processor – Viva Wallet or Elavon (Barclays)

Invoices can be downloaded from “My Account”.
After a successful order, we will also send a summary with the confirmation number and shipping address.

For returns and refunds, please take a look at our dedicated page.

Please give us a call on 0203 609 4400.